Deposit of £200 per week is payable on confirmation of booking. The remaining balance must be paid 8 weeks prior to departure. This deposit is non-returnable in the event of cancellation by the client.

Payment

In the case of a booking made less than 8 weeks before departure, the full cost should be enclosed. If you have paid a deposit on booking, then the balance will be due 8 weeks before departure date. Should for any reason the balance not be received by the due date, we reserve the right to cancel the booking.

Cancellation (By the client)

Cancellation charges will be made as follows:

8 weeks or more before departure - Loss of deposit
Between 6 and 8 weeks before departure - 50% of holiday cost
Between 4 and 6 weeks before departure - 80% of holiday cost
Less than 4 weeks before departure - 100% of holiday cost

Cancellation (By us)

We are unable to accept responsibility for any aspect of your holiday arrangements affected by matters over which we have no control e.g. threats of war, riots, industrial disputes, civil commotion, terrorist activities, government action or similar events beyond our control, e.g. technical problems with aircraft. Our liability is limited to the availability of the accommodation for the dates booked. In the event of the accommodation not being available (due to fire, floods, etc.) every effort will be made to find a suitable alternative, if this is not possible, then the full amount paid in respect of accommodation will be refunded to you. Please note that your contracts with the airline and car hire firm are outside our control and we cannot be held responsible on their behalf.

Travel Cover Insurance

It is essential for everyone (including infants) to have travel and medical cover. We cannot accept liability for death, personal injury, sickness, accident, loss of luggage, delay or any other misadventure concerned with your holiday. Please organise your travel insurance as soon as possible after you book to cover any eventualities.

Accommodation

The accommodation provided is only for the use of the clients shown on the booking form - subletting, sharing, adding extra guests etc. is prohibited.

Complaints

To the best of our knowledge the information is up to date and accurate and if any changes are necessary we will do our best to advise you as soon as possible. However should you have a grievance which cannot be solved during your holiday, please send this in writing within 28 days of the end of your holiday.

Damages/Breakages

If any damage or breakage occurs within the accommodation you are using, it would be helpful if you could make any replacements or repairs before leaving Lanzarote - should this not be possible, it must be reported on your return and a charge will be made accordingly.

Documentation

It is the clients' responsibility to take all the necessary documents with them, e.g. passports, insurance details, British and International driving licences, flight tickets, keys, etc. and that they are valid for the duration of the holiday.